Theodora Suites in Santorini Review.
Oia, Santorini, Oia 847 00, Greece
Let me start by saying, Do not Book Theodora Suites.
I’ve booked Theodora Suites for 2 nights via bookings.com , but after heading over to their home website (http://www.theodorasuites.gr/) for more information, I’ve found out that the room was offering for $100 less per night than what bookings.com offered.
So I then sent an email over to them at (firstname.lastname@example.org) asking about if I can do a booking , a representative named
Odisseas G. Hadjimichael (email@example.com)
replied to me that yes I can do the bookings through them. So I went ahead and canceled the reservation with bookings.com
After several email exchanges, Odisseas told me that a $200 non-refundable deposit was required, I agreed, I then ask about the cancellation policy, Odisseas only replied that “this was a special rate and $200 is non-refundable”. They charged my credit card $200 (info that they got on hand from bookings.com, which I feel shouldn’t have happened. This is why I highly recommend doing reservations through www.expedia.com )
I checked their website carefully to see for any non-refundable or cancellation policies and there was none. So I didn’t think much about it.
A week before my trip to Santorini, I decided I didn’t want to stay at Theodora, So I’ve messaged him back to notify that I wasn’t going to make the reservation. He then told me under bookings.com policy there is no cancellation, which I quickly replied that bookings.com reservation was cancelled. He then replied that on the Theodora website states no cancellations.
And he charged my credit card for the total of the 2 nights reservation that same day.
It’s really funny that after he messaged me that the website states no cancellation, I check the website again and guess what,
He immediately updated their website after messaging me.
Good thing I’ve kept screen shots of the website.
As of right now I disputed the charge with my CC company and they issued me a temporarily credit while they wait for the vendor/merchant (Theodora Suites) to reply. After being on the phone several times with my CC company and also faxing over to them the screen shots and emailed messages, I feel I had to share this experience on the blog. The customer service is shady and will charge your credit card whenever they want.
Book at your own risk.
Categories: Santorini Trip Sept 2017